Case Study: Leadership Team Effectiveness in Guelph
Axiom often gets calls like this one – can you support our leadership team as we strive to be more effective? Either the team is new and wants to accelerate from ‘forming’ to ‘performing’, or the team has been working together for some time and either aren’t aligned, or are, but know that their full potential is still ahead of them. In this case, the team was relatively new and were struggling to truly come together – misalignment was causing friction and slowing down the pace-of-play.
Defining the End State
Greg Pinks, Chief Leadership Officer of Axiom, as a partner in the process, started with understanding the deliverables of the team. What was the timeframe and what were the measurable outcomes? Working with the team, they defined two critical business results that needed to be achieve within the next year. They then considered what they were achieving today. The difference illustrated the gap they needed to close. Taking them through a few more exercises started to underscore what was working within the team, and what was getting in their way – this was the harsh reality of where in fact they were misaligned.
Defining Success and Holding each other Accountable
With Axiom’s help the team created a focused and succinct team charter – those behaviours and actions that the team committed to in order to achieve their critical 12 month goals. 5 commitments to the team aimed at knocking their organizational goals out of the park.
Then the heavy lifting – holding each other accountable to the new behaviours, and learning how to do so in way that promoted a sense of team rather than creating friction. Through a combination of “focused feedback” and “feedforward” the team learned to highlight what they appreciated about others’ approaches and what they would like to see more of, or differently. This is a critical element of success – moving from avoiding conflict, or holding unresolved conflicts, to each member supporting and holding others accountable to team norms and critical goals.
Within a few months the team witnessed increased speed of decision making, stronger trust, and accelerated performance. And they were well equipped to course correct as needed in the months ahead.
(Note: Though this particular organization did not, some executive teams also use Axiom for one-on-one coaching of the executive team, helping individuals overcome challenges as they strive to fulfil commitments and in some cases making a personal shift from that of a functional expert to a true business leader).
Contact Axiom to explore a similar approach within your organization | HR consulting Guelph.
Axiom | Locally Situated
Axiom Performance is locally situated in Guelph, Ontario and primed to provide HR consulting services to clients that are large enough to have significant people strategy opportunities (eg. culture change, employee engagement, incentive design, talent development, growth, mergers, restructuring, etc.) yet small enough that they don’t have a full-time CHRO.
We have worked with organizations with as few as 5 employees and with publicly traded corporations of 75,000 plus employees. Our sweet-spot is organizations with between 75 and 500 employees – those that could benefit from supplementing their current, more tactically focused, HR services in order to solve some of their pressing people strategy issues or achieve their business growth projections. We work within one of two models: a) retained HR services (e.g. 1/2 day to 2 days per month), or b) project based assignments.
Axiom has worked locally with businesses in the following sectors: manufacturing, legal services, auto parts, health care, sales & distribution, not-for-profit, insurance, and agriculture | HR Consulting Guelph.